Bookings

Places are booked on a first-come-first-served basis upon receipt of payment (credit card validation / cash received). We require 100% payment in advance for all of our workshops.

On booking and paying for a workshop you will receive a booking and payment confirmation by email.  Please notify us if your telephone number or email changes before you attend your workshop, as we use these methods to contact you about your workshop.

The workshop descriptions posted on our website may be subject to variations if ingredients are not available. Occasionally we may have to cancel or postpone a workshop due to unavoidable circumstances or if a workshop is under-subscribed. In such a case we will notify all confirmed attendees as soon as possible and offer full refunds or transfer onto another workshop.

All prices include VAT, equipment and ingredients. A light lunch is included on all 4 hour and full day workshops. You may also have products to take home with you, depending on what we make / eat, so please bring suitable food storage containers.  Please note – we are unable to accept any responsibility/liability for food taken out of the school.

We regret that we cannot cater for under 16s unless accompanied by a responsible adult and with consent of the parents or legal caregivers. Our workshops are geared for adult learning.

Cancellation Policy

All workshops are non-refundable.  If you find you are unable to attend , you are welcome to send someone in your place, even at very short notice. However, you must notify us in advance if you wish to do this.

Please note we do not offer refunds, but provided at least 2 weeks’ notice is given, we will endeavor to reschedule your booking, subject to availability.  It is only possible to re-schedule once. If for whatever reason you feel you need to change your date, please be aware that for very popular workshops we might not be able to accommodate your new date and you may have to select a different workshop.

If you do not attend your workshop, we are unable to offer a refund or reschedule.

Insurance can cover you for many issues that may prevent you from attending your workshop such as travel disruption, sickness or sickness of a near relative. We strongly recommend that you look at this option to insure yourself against loss of fees.

It is essential when booking that you advise of any accessibility issues or allergies. Rutland Cookery School is committed to being as inclusive as possible and we will do our utmost to accommodate you but we do need to know in advance. We are wheelchair friendly and have a height adjustable workstation, also useful for other disabilities that make standing for any length of time difficult.

We aim to work with the best and freshest ingredients and may need to change dishes at the last moment.

Gift Vouchers

Gift Vouchers are available to purchase through our website .  They are non refundable but can be used against any cookery course with Rutland Cookery School.  Gift vouchers are valid for six months from date of purchase.   The workshop booked can be after the expiry date, as long as the booking is made within the 6 month period.

You matter to us.

We pride ourselves in making your dealings with Rutland Cookery School as easy and pleasurable as possible, and seek to ensure that every one of our customers is delighted with our service. In the event of any problem please contact us. Your feedback is important to us and we will do our best to resolve the matter as quickly as possible.

Health and safety

All students must wear flat, non-slip footwear with covered toes. You will not be admitted into the kitchen without proper footwear or suitable clothing.

Your safety in the kitchen is important and guidance and supervision is provided at all times. However, the school knives are sharp and occasionally people cut themselves. By booking onto a course you accept that this is your responsibility.

Photography

All images on this website are copyright and must not be reproduced without permission.

Taste & Light Ltd. Registered in England & Wales Company No. 9322789 – trading as Rutland Cookery School. VAT registration No. 200630081